Refund Policy

1. 7-Day Money-Back Guarantee

At RK Downloader, we strive to deliver the highest quality media archiving and downloading software suite. If you are not completely satisfied with your purchase, or if the software fails to perform as advertised on your supported operating system, you are entitled to a full refund within seven (7) days of your initial purchase date.

2. Eligibility Conditions

To qualify for a refund under our 7-day guarantee, please ensure:

• Your refund request is submitted within 7 calendar days from the original transaction timestamp.
• You provide the original order number, transaction receipt, or account email used at checkout.
• You describe the issue encountered (technical bug, incompatibility, or unmet expectations) so our engineering team can review it.

3. Subscription Cancellations

You may cancel recurring subscriptions (Monthly or Annual passes) at any time through our self-service portal or customer settings:

• No Lock-in: Cancellation takes effect immediately for future billing cycles.
• Retained Access: You will retain full access to premium features until the end of your prepaid period.
• Automatic Renewals: Renewal charges beyond the initial 7-day guarantee are generally non-refundable unless requested within 48 hours of an accidental renewal.

4. Non-Refundable Circumstances

Refunds cannot be issued under the following conditions:

• Requests submitted after the 7-day warranty window has expired.
• Accounts terminated due to violations of our Terms of Service (e.g., unauthorized commercial reselling or abusive behavior).
• Failure caused by third-party platform downtime or changes outside our software control that were promptly resolved by an update.

5. How to Request a Refund

To initiate a refund, simply reach out to our billing team:

Our support team reviews requests within 24 hours. Approved refunds are returned to the original payment method (Credit/Debit Card, PayPal) within 3 to 7 business days depending on your issuing bank.